All data is processed lawfully, fairly, transparently and in accordance with data protection legislation. We think this privacy notice is written in clear and transparent language, but if you disagree or have any questions, you can email us.
We act as data controller for any data that you, our customer or potential customer, provide us with via the forms on our website or via any other means of contacting us.
Your relationship with us is managed online via the email address that you supply to us. You can view and update your settings at any time by requesting an access link.
We collect and use the information you explicitly give us for the following purposes:
1) To provide you with information about restoration and repair services from our trusted providers
2) To provide you with the ability to purchase the services of our trusted providers
3) To provide support for purchases you have made
We collect statistical data about visits to our website. Some of this is personal data such as IP address that is logged for the purpose of crime prevention and detection.
We may use your personal data as necessary for the protection and assertion of our legitimate interests, our legal rights, your legal rights and the legal rights of others or to comply with a legal obligation.
We may ask you to provide your personal data directly to payment processors in order to complete payments to us.
As many companies must do we contract other companies to provide a part of our service. In these cases some of your personal information may be required to provide the specific part of the service we have contracted. It is only supplied on condition that the information is solely used to fulfil the service. We only use companies that comply with the GDPR. These are the situations where we do this:
Purpose of the processing and the legal basis for the processing
We process data that you give us for the purpose that we state at the time you give us your data.
We store information under the following legal bases:
a. by your consent when you ask to be kept informed.
b. by contract where you ask us to provide a service.
c. by legitimate interest. We collect information about visitors to our website which we use to prevent cyber attacks on our services and for this we collect and share details of suspected attackers.
The state of any processing we do with your data and consent you have given and contracts you are bound to are available at any time by emailing us your name, email address and mobile phone number.
Data Controller, Data Protection Officer
Please contact Nick Sugden, for anything related to data protection or the GDPR or if you wish to raise a complaint on how we have handled your personal data. Also if you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner's Office https://ico.org.uk/
Details of transfers to third country and safeguards
All our services are hosted solely on cloud platforms provided by our trusted suppliers. All web hosting services we provide are based in Europe with a cloud service provider who is compliant with ISO/IEC 27001:2013. Other servers reside in the UK, European Union, Canada and the USA. Canada is recognised by the EU as having privacy laws that are compatible with the GDPR and US companies that are Privacy Shield Certified are also recognised as having adequate legal protection. All USA companies we use are Privacy Shield certified. All our suppliers comply with the GDPR. All disks that hold customer or business information of any kind whether connected to servers or desktops are either in Enterprise-Grade secure facilities or encrypted at rest or both. Procedures are in place for ensuring the destruction of data on decommissioned equipment.
Recipients of personal data
The recipients of personal data for which we are the controller may be:
1) Our trusted repair and restoration providers who are legally obliged to protect your personal information to the same standards we apply.
2) Postal services when we use them to deliver physical mail. The postal services use the recipient address information displayed on the packaging in order to deliver the package.
3) Any email service providers who form the pathway from our email servers to the recipients email address. Email delivery depends on the recipient email address contained in the message headers.
Subject Access Requests
Emailing us your name, email address and your mobile phone number will email details of how you can securely access the information we hold on you.
Right to Redact
You can excercise your right to redact from the login we send you with your subject access request.
Retention of data
If we provide you with a service we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Your information we use for marketing purposes will be kept until you tell us that you no longer wish to receive marketing information.